What to expect when calling GriefLine

GriefLine – a free helpline run by St Clare Hospice – offers a compassionate ear for those navigating the turbulent waters of bereavement. If you’re considering reaching out, here’s what you can expect when calling GriefLine along with some essential do’s and don’ts to help get the most out of your conversation. 

What to expect when calling GriefLine 

GriefLine is a dedicated service providing emotional support to people in West Essex and East Hertfordshire who are struggling with grief. Whether your loss occurred recently or some time ago, our trained GriefLine volunteers are ready to listen and offer support. 

You can call GriefLine on 01279 945089 from 8am to 5pm every weekday, and up until 8pm on Tuesdays and Thursdays (excluding Bank Holidays).  

Do’s when calling GriefLine 

Do reach out anytime: Whether you’re feeling overwhelmed immediately after your loss or just having a bad day months down the line, GriefLine is available to support you. 

Do express your feelings openly: Calls to GriefLine are private and confidential. Our volunteers are here to provide a safe space for you to share your emotions, memories and thoughts without judgement or fear of criticism or unwanted advice.  

Do take your time: There’s no rush to get through the call quickly, so you can share, seek support and ask questions at your own pace. 

Do ask questions: If you’re uncertain about the grieving process or need guidance on coping mechanism or how to handle your grief, feel free to seek advice.  

Do use additional resources: GriefLine can help connect you to local support groups, such as St Clare’s bereavement cafes, bereavement support services or other resources that you might find beneficial. Have a pen and paper ready in case you want to write anything down. 

Don’ts when calling GriefLine 

Don’t hesitate due to timing: There’s no ‘right’ time to seek support. Grief is personal and doesn’t follow a set timeline. Whenever you experienced your loss, even if it was years ago, your feelings are valid and support is available.  

Don’t feel you have to be ‘strong’: Grief is painful and it’s okay to feel vulnerable. Tears are natural, and our volunteers understand that grief can bring up strong emotions. 

Don’t feel pressured to share more than you’re comfortable with: When calling GriefLine, you’re free to share at your own pace. If you’re struggling to find the words or if certain topics are too painful then it’s okay to set boundaries. 

Don’t worry about being judged: When you’ve been bereaved, your experience with grief is unique to you and there’s no right or wrong way to grieve. Whether you need to cry, vent or sit in silence, our GriefLine volunteers are trained to listen empathetically, without judgement.  

Don’t hold back if you need help: If you’re feeling particularly low, anxious or isolated, don’t hesitate to mention it so we can help you find additional support. 

Don’t expect quick fixes: If you’re struggling with day-to-day life after a loss, our volunteers can help you take small steps forward. Grieving is a personal journey and healing takes time. 

Don’t feel ashamed if you need to call again: Some people need just one call, while others find comfort in multiple conversations over time. There is no time limit on seeking support. 

Calling GriefLine is a step towards healing. Whether you need someone to talk to, practical advice or just reassurance that you’re not alone, then we are here for you. You don’t have to navigate your grief by yourself – help is just a phone call away.